modem/com port

  epic 08:41 07 Feb 2003

Tried to replace modem on win 98 pc by removing old one from modems and com port 4 from device manager as I had read.

Now cannot get pc to accept either modem as a plug and play item on start up, but can load modems manually but cannot test as pc does not recognise.

How do I restore com port 4.

Ideas please.


  DieSse 09:46 07 Feb 2003

Com ports 3 and 4 are not normally items in your system, but are actually on the modem board, in one form or another.

The only way to install modern modems is to remove all traces of the existing one - reboot the system - when Windows detects the new one, have your CD in so that it can find and install all the required software. This includes identifying and installing the Com port on the modem.

If Windows can't find the modem when it reboots, tyr moving it to a different PCI slot inside the systemm, as a first step.

  epic 10:32 07 Feb 2003


Can you be more specific regarding removing all traces from system ie correct procedure. As I am a bit new to this game.


  woodchip 10:40 07 Feb 2003

ether got to modem in control panel or add new hardware and try from there you can choose the port from there if it cannot find you may still have a prob

  DieSse 12:34 07 Feb 2003

Unisntall any references to it in the Control Panel - Modems.

Unistall any software for it showing in Add/Remove programs.

  Dave123 12:46 07 Feb 2003

I have the same problem, it appears to install the s/w but when I try to use it it says it's not turned on or not set correctly. I just come back from the shop and they say I have to remove the reference to in in unknown devices (control panel/settings/devices) I must admit I've never seen this setting but I'll have another go.

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