modem problem after reformat

  ukgirl 14:10 18 Feb 2003
Locked

my friend recently reformatted her comp & is having major problems with her modem. Its a conexant modem & when she tries to connect to the internet,she manages to get on but then gets booted within seconds and the speed is very low. She has been onto her Isp and they have done all the relevant checks and say there is no problem her end. She is also getting a msg coming up saying it cannot read port name from registry!!
I have just used her user name etc to connect from my comp & it disconnected me after a few minutes...any ideas???

Dawn

  Lú-tzé 16:55 18 Feb 2003

"I have just used her user name etc to connect from my comp & it disconnected me after a few minutes" - that might be because of caller line identification being part of the service (i.e. you were at the wrong number).

Get the latest drivers for her OS and try removing the modem from the device manager and rebooting. When it produces the add new hardware wizard, point it to the new drivers and see how that goes.

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