A friend has a pc that had a new hard drive fitted. The modem will not communicate with the outside world. I put the modem in an old DEC pc and it installed as a "3COM WINDOWS MODEM TI" and connected through COM3 and it worked fine. I installed another modem into her PC, using the the driver disk and it put itself on COM4 and worked ok. When I try to put her modem on her PC, it sees it as a "US Robotics Sportster 33.6" and only gives the option to install on COM1 or 2 (but both show up twice on the menu). Both PCs are running Win98. Any ideas?
Did you remove all traces of the old modem's software before installing?... as its only giving you the options of other coms 1 & 2 to connect, it might be the previous software is still hooked into the coms 3 & 4? Unless I am mistaken, the Com 1 is reserved for the mouse?