Modem not detected

  [DELETED] 16:24 14 Nov 2003

I can't get my Modems,one internal,one external detected by my PC running Win98SE.Tried all the standard things.I get various messages,one of which is 'Microsoft Connection Manager
The Service profile is damaged.Re-install the service profile'
I'm not sure what that is or,indeed whether that really is the problem.
If anyone can point me in the right direction I would appreciate it.

  hugh-265156 16:42 14 Nov 2003

i dont know much about win 98 but found this click here

dont know if its related to your problem though sorry

  hugh-265156 16:45 14 Nov 2003

actually forget the above please its not related to your problem.

  [DELETED] 16:49 14 Nov 2003

do you have both modems installed at once ?

  hugh-265156 16:56 14 Nov 2003

found a few references to this via google

all point to the MS kb article no.232628

page cannot be found on ms knowledge base,nor can i find any more info.

  [DELETED] 09:49 15 Nov 2003

Have you thought to check the modem cable/s ..Maybe you have them mixed up ???

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