Modem diagnostic utilities

  Handy Spinner 15:24 25 Feb 2004
Locked

Modem is frustratingly slow to connect. Most times, it gives one of the following error messages:

"There is no answer"
"No PPP Protocols configured"
"The dial-up networking server is not responding"

When it finally connects, often the connection will stop responding and sometimes disconnect.

The line gain has as far as I remember been turned up.

This problem does not affect the PC downstairs, which is connected to an extension of the same phone line and uses the same dial-up connection.

Could my internal modem be at fault? Are there any good free utilities to test your modem?

Both the PCs run Windows 98 SE, if it's any help. I've got a Athlon 2000+ with 224Mb RAM.

Thanks.

  GaT7 15:54 25 Feb 2004

You can try this website: click here

It has plenty of modem troubleshooting resources, tips and a dedicated forum.

Let's know how you get on...

  GaT7 15:58 25 Feb 2004

Direct link to the online 'Interactive Modem Troubleshooter' of the website above: click here

  GaT7 18:57 03 Mar 2004

Hi Handy Spinner,

Is your modem behaving better these days?

Please let us know how you're getting on & what, if anything, worked for you.

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