Mobile broadband dongles will not work on my pc

  ladytech69 09:44 19 Jun 2010


I have an e-machines pc running windows xp, I have tried two different mobile broadband dongles, one from 3 and one from T-Mobile can set them up perfectly and receive a signal but as soon as I go to connect the pc switches off and restarts? I tried switching off the Avast Anti-virus before connecting in case it was conflicting with it but still does the same. Can anyone help?

  Graphicool1 13:49 19 Jun 2010

You say both '3' and T-Mobile do the same thing. What did '3' and T-Mobile say when you told them?

  Fruit Bat /\0/\ 14:14 19 Jun 2010

MAke / model of machine, Operating system?

Look in Device manager under USB and check you have something like "Enhanced Controller" installed.

This can happen if you are using the dongle in a USB1.1 port instead of a USB2 port.

  Graphicool1 15:27 19 Jun 2010

While you're in there, click on the tab marked 'Power Management' and untick the box marked...
'Allow the computer to turn off this device to save power'

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Huawei MateBook X Pro review

8 digital brands that designed custom typefaces to save millions

How to speed up a slow Mac

Comment résoudre des problèmes d’impressions ?