Microsoft Word 2000 Document freezes on opening

  Henmin 18:24 06 Feb 2004
Locked

Hi Folks,

Has anyone had this problem? Each time I try to open a Word Document the Initial Microsoft Word 2000 window opens - the Icon Window/Welcome Window - and freezes. The Hour Glass and Arrow appear and I can't do a thing from then on. HELP Please!!

I restart my computer to find that it sometimes starts the long diagnostic procedure.

Thanks

Henmin

  VoG II 18:28 06 Feb 2004

Do a search for normal.dot - search usind show hidden files and folders.

Rename it to abnormal.dot

Try starting Word.

  Henmin 18:44 06 Feb 2004

Hi VoG,

I went to Start - Find - Files & Folders. Typed Normal.dot found it. How do I change it to abnormal.dot

Henmin

  VoG II 18:45 06 Feb 2004

Right click it and select rename from the pop up menu.

  Henmin 18:59 06 Feb 2004

Hi VoG,

WOW! It works!! Thanks a million.
Now what happens to the Normal.dot
I had this problem once before when I first got my new Evesham more than three years ago but I can't remember what Evesham Computers instructed me to do. Anyway thanks once again, much obliged.

Henmin

  VoG II 19:01 06 Feb 2004

Word will have created a new normal.dot.

You can delete abnormal.dot if you wish.

  Henmin 19:13 06 Feb 2004

Hi VoG,

SORRY! I should have asked this question earlier. How or Why does this problem occur. I have 98SE.
I suppose with XP this wouldn't happen.

Thanks.

Henmin

  VoG II 19:18 06 Feb 2004

normal.dot is the default document template in Word. Unless you use a startup switch to prevent it, this loads every time you start Word. If this file is corrupted Word will hang or crash.

Why this happens is anyone's guess (well, I don't know). What I do know is that it seems to happen more often in Word 2000 than any other version.

The version of Windows (98, XP etc.) won't have any effect.

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