Once again locked out of Skype with a large amount of credit unavailable.
Somehow my whole MS account is corrupt and I cannot sign in.
All the normal password reset features result in a security code being sent. However, somehow the enail address has become corrupt and ends in ".c" not ".com" which is where the codes are sent and I can't access them.
An attempt to use the "edit address" feature results in "This address has already been edited"! impasse
The helpline only gives a menu which a'ways loops back to "reset password", as does any attempt at on line help.
I need Number or an email address that somebody will answer. I suspect it only needs a simple reset operation.
Microsoft have responded rapidly, and a member of the Skype engineering team is going to look into this on your behalf.
Please email me ([email protected]) with your name and contact details (email address and telephone number) together with the Skype ID involved. The case number would also be very helpful. It goes without saying that none of that information should be published here.