Microsoft Contact Problems yet again!

  morddwyd 12:46 20 Nov 2018

Once again locked out of Skype with a large amount of credit unavailable.

Somehow my whole MS account is corrupt and I cannot sign in.

All the normal password reset features result in a security code being sent. However, somehow the enail address has become corrupt and ends in ".c" not ".com" which is where the codes are sent and I can't access them.

An attempt to use the "edit address" feature results in "This address has already been edited"! impasse

The helpline only gives a menu which a'ways loops back to "reset password", as does any attempt at on line help.

I need Number or an email address that somebody will answer. I suspect it only needs a simple reset operation.

  csqwared 20:14 20 Nov 2018


You could start here:-

MS Contact

At first glance it seems you might be able to talk to someone. Not tried it myself though.

  morddwyd 10:12 21 Nov 2018

Thank you.

That site is for Microsoft Edge. Not sute what ir is, but I've never used it.

  morddwyd 19:34 21 Nov 2018

Thanks. That's the one that connects to a looping options menu which invariably leads to a verification code being sent to a corrupt email address to which I don't have access.

  difarn 19:22 22 Nov 2018

Have you tried clicking on 'contact us' at the bottom of the customer services page? You then get a 'virtual agent' and you can type your problem into the box.

click here

  morddwyd 11:59 23 Nov 2018

Thanks that leads to the "Download the free help app" page.

I surely don't have to download a special app to ring/email Microsoft?

  morddwyd 19:16 23 Nov 2018

Thanks. I'll give it a try, though I'll wait for a business day.

  morddwyd 09:23 01 Dec 2018

Your pessimism was justified.

I did speak to a human on the accessibility support line, but after some time he was unable to help, and said he would ask the main support desk to contact me.

They did.

Asked me to to the support desk website, so the wheel turns another full circle.

Not sure where to go from here. Ofcom maybe?

  lotvic 12:19 01 Dec 2018

Somehow my whole MS account is corrupt and I cannot sign in.

Perhaps a different approach may help. It may be a corrupted profile.

What error message is displayed when you try to sign in?

Have you tried signing in on a different device?

  morddwyd 18:40 01 Dec 2018

The message, which is a security message rather than an error message, is "We have sent a verification code to [email protected] Please enter the code below".

Of course there's no such ISP as Yanoo!

I have tried other devices and all three main operating systems.

Always end up in the sane loop.

  morddwyd 09:25 02 Dec 2018


Thought of that. I already have a gmail account, but to use a different account you have to verify using a code sent to Yanoo!

I've even tried to create an Outlook account using the "reset password" link, but this gives an error message "You have already amended this account. Please try again later" I have tried up to four days later, with the same result!

When I say totally corrupted I mean it!

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