Microsoft Contact Problems yet again!

  morddwyd 12:46 20 Nov 2018

Once again locked out of Skype with a large amount of credit unavailable.

Somehow my whole MS account is corrupt and I cannot sign in.

All the normal password reset features result in a security code being sent. However, somehow the enail address has become corrupt and ends in ".c" not ".com" which is where the codes are sent and I can't access them.

An attempt to use the "edit address" feature results in "This address has already been edited"! impasse

The helpline only gives a menu which a'ways loops back to "reset password", as does any attempt at on line help.

I need Number or an email address that somebody will answer. I suspect it only needs a simple reset operation.

  csqwared 20:14 20 Nov 2018

morddwyd

You could start here:-

MS Contact

At first glance it seems you might be able to talk to someone. Not tried it myself though.

  morddwyd 10:12 21 Nov 2018

Thank you.

That site is for Microsoft Edge. Not sute what ir is, but I've never used it.

  rdave13 15:32 21 Nov 2018

According to this site it's (0)344 800 2400 .

  morddwyd 19:34 21 Nov 2018

Thanks. That's the one that connects to a looping options menu which invariably leads to a verification code being sent to a corrupt email address to which I don't have access.

  difarn 19:22 22 Nov 2018

Have you tried clicking on 'contact us' at the bottom of the customer services page? You then get a 'virtual agent' and you can type your problem into the box.

click here

  morddwyd 11:59 23 Nov 2018

Thanks that leads to the "Download the free help app" page.

I surely don't have to download a special app to ring/email Microsoft?

  rdave13 15:28 23 Nov 2018

There's a disability answer desk 0800 026 0584 from here if you scroll down. If you use the Skype link on that site it leads to this link . Might be better trying the phone number for Windows and Office accessibility support ? I'm out of ideas now.

  rdave13 15:41 23 Nov 2018

Except the number for ROI here ?

  morddwyd 19:16 23 Nov 2018

Thanks. I'll give it a try, though I'll wait for a business day.

  rdave13 22:57 23 Nov 2018

Good luck. That's all I can say. Microsoft's name should be changed to Microdon't giveadamnaboutcustomers dot commie.

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