medion desktop will not boot up

  Kingfisher 17:26 05 Dec 2011

Good evening, My Friend has a medion destop pc with windows Vista,that will not boot past the Microsoft Corporation horizontal bar.I know from a previous experience that the pc has been used for sometime without any internet security of any sort.The Last time i was able to boot from safe mode,but this time It will not allow me to get to safe mode.I just know the pc is riddled with Trojans and viruses again.Is there anyway I can get the pc to boot even to dos and try the dos command for system restore.I am not sure if there are any recovery disks or partitions or vista disks.She is worried about losing all her data.Can I reinstall Vista somehow if I have the original Vista product code. If not and I have to pay a professional can the data from hard disk be recovered. not sure if hard disk is ide or sata haven,tlooked yetShe knows she has done wrong in not keeping her security software up to date, sp please do not beat her up to much.sorry for long winded posting

  Fruit Bat /\0/\ 18:35 05 Dec 2011

To get the data back remove the drive and place in a caddy (or connect direct) to another PC (risky for the other PC if riddled with viruses) make sure the other PC has full up to date Antivirus protection.

Assuming the machine is fairly modern try a Vista startup repair

You need to look at Windows Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows installation

13/ Once the Windows installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  Kingfisher 19:08 05 Dec 2011

HiFruit Bat /\0/\ thankyou for your reply,where do I find the Vista startup repair and all the other repair options you mentioned I know there have been no backups made.Excuse my ignorance but if I purchase a caddy can i access sytem restore via the caddy as the pc wil not boot into safe mode as it is and will other repair options be available.many thanks

  Fruit Bat /\0/\ 19:25 05 Dec 2011

read my previous post from You need to look at Windows Repair Your Computer options.

2 options - if you have a VISTA DVD or if Vista came pre installed (the most likely)

No you cannot do a system restore while its in a caddy / attached to another PC.

  Kingfisher 19:40 05 Dec 2011

HiFruit Bat /\0/\have reread your original post ,and now understand the options,think best bet is clean reinstall after retrieving data from original disk, either i purchase a caddy and see if microsoft will let me reinstall os if i can find the product key. Or pay a professional to do it for her. thanks again for your advice

  robin_x 19:49 05 Dec 2011

Key should be on the label on the unit. But if you use the Recovery Partition, it shouldn't ask for it.

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