McAfee Firewall Keeps Switching Off

  morters 09:00 24 Nov 2012
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Answered

I have Windows 7 with pre-installed McAfee anti-virus. A few days ago it started warning that my computer was at risk and that I needed to switch on the firewall; I haven’t timed it very accurately, but it seems switches to off again in anything between 30 minutes and 1 3/4 hours.

Have tried to find solution on internet but generally couldn’t understand the suggestions as they were too technical for me. I have, however, performed a full scan with McAfee, Malwarebytes and Eset. What little that was found and removed has not sorted it. I also failed to find Windows Firewall.

This is obviously of concern. Can anyone suggest a solution, please?

  morters 09:51 24 Nov 2012

A supplementary question: as a temporary fix, would it make sense to install free ZoneAlarm firewall or will this cause conflicts?

  morters 17:19 24 Nov 2012

Thanks, Woolwell, had virtually given up on anyone replying. Will try your comments and come back.

  morters 17:33 24 Nov 2012

Pretty certain McAfee has been updated and has not run out of time.

I looked for Windows firewall via different method; found it as per your suggestions: get a message saying: 'Update your firewall settings: Windows Firewall is not using the recommended settings to protect your computer.' When I click the buttpn marked 'Use recommended settings', I get error message: 'Windows Firewall can't change some of your settings. Error code 0x80070424.

In uninstall, I have ESET Online Scanner v3. Not sure how that fits in with what you say.

  morters 18:12 24 Nov 2012

Have checked updates and McAfee says it's the latest. Not sure how to tell if it's full internet suite or is this obvious from first sentence?

  morters 18:18 24 Nov 2012

Yes, it's a Dell. Did not subscribe to McAfee as it was pre-installed.

  morters 18:49 24 Nov 2012

To be honest, I really don't know if I have/had a subscription; as far as I can see, McAfee updates. Apologies for my ignorance and apparent (maybe real!!) stupidity.

  morters 18:51 24 Nov 2012

Sorrry, didn't notice that we had gone into page 2 and your link to Dell - now trying to work out what they mean.

  morters 19:00 24 Nov 2012

McAfee tells me I have the latest updates available, it scans, etc etc. If I am/was not protected, I assume I'd get warning notices. I can't remember subscribing for beyond the 30-day trial but I assume I must have done - perhaps there was a special offer on that made me think McAfee was the best to go with rather than check out the rest (I did have some urgent work on when PC purchased back in March). Does that make sense?

  morters 19:09 24 Nov 2012

Apologies for my hopeless memory!!! This is from an email dated 6/3/2012:

Dear McAfee SecurityCenter Subscriber,

Thank you for registering your McAfee SecurityCenter subscription. You are now entitled to updates and upgrades for your McAfee products.

McAfee SecurityCenter - 15-month subscription

  morters 21:04 24 Nov 2012

Well they are - it's just that the firewall switches off after a while!

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