You can ring Lynksys they have what is the best help line I have ever come accross. When I had big troubles with mine, a wag54gs I called them and they would not let me go off line untill I and they were happy and that took about 2 hours. That was a free call to Linksys in India through the number posted for the UK. The number is 0800 026 1418 you then take option 1 on the auto answer system. Go on give it a try, you have notheng to loose and every thing to gain.