Lost wireless connection after using Restore CDs

  Guady 09:47 16 Mar 2008

Hope someone can help! I have tried to help a friend whose laptop was not working - Windows would not come up - and we could not open in Safe Mode or Last Time working OK. We found some Restore CDs that came with the laptop and have got Windows again (almost OK - save for prompt to boot from Hard Drive!) but cannot get the wireless internet connection to work. Should it connect automatically via the wireless connection once switched on - or will we need to try to re-install. Have not set up wireless previously, as my friend's husband did this before and he has recently died - so everything is very distressing for her. Thanks

  johnnyrocker 09:53 16 Mar 2008

would suggest getting isp to talk you through a reinstall as a new connection needs to be made?


  Graham. 09:59 16 Mar 2008

You will need to locate the ISP's CD. Put this in the drive and follow the instructions. You may have to connect the router to the laptop at some stage, so you will need a cable to do this.

  MAJ 10:00 16 Mar 2008

What sort of setup does your friend have, Guady? Is it just the laptop or is there a Desktop as well? I assume there is a wireless router, what way is it connected? Did you turn on the laptop's wireless switch? Who is your ISP?

  ambra4 13:37 16 Mar 2008

Seeing that you did a factory restore from the CD check that the Wireless Radio Antenna is switch on and the wireless card is Enable

Check for a slide or push switch on the side or front of the laptop with an antenna icon

Or using the FN (Function) key you have to hold down the FN key and press the key with

a small antenna icon to turn on the wireless card top of keyboard around the F keys

Also check that the wireless card is Enable/Disable from inside the Network Connection


Start-Setting-Double Click Network Connection if wireless area connection is listed

Right click-Wireless Area Connection-Enable or Disable as required

Some times you have to Disable and Enable before the card will connect to the wireless system

If not listed check device manger and see if any yellow question mark listed

If there is you need to install drivers for all yellow question mark listed

  woodchip 13:57 16 Mar 2008

It may not be the ISP, you may have not loaded Wi-Fi drivers for the laptop chech Device Manager for yellow icons in Wireless

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