We've recently acquired a little-used 2/h laptop (IBM Thinkpad 26458EG) and we hope, among other things, to use it with our broadband connection to 'listen again' to BBC radio broadcasts.
However, no sound comes through even though we can see the programme streaming through in the BBC player window. Also, when I insert an audio CD, Windows Player shows the tracks being played but, again, no sound from the speakers. The same applies with the computer's own CD player.
The sound was fine before we set up our broadband connection with a wireless router. We have also, in the interim, installed and removed some antivirus and Realplayer s/w (they were too much for the 64 MB RAM and W2000sp4 OS). Our ISP advisor saw no way the internet connection should cause the problem. We don't know at what stage the sound was disabled.
I've checked the settings shown when double clicking the speaker icon in the task bar and all volumes are set at max and no mute box is ticked. There are no yellow warnings on components in Device manager.
I've worked through 'Help's troubleshooting to the point where it get's rather technical and I'm wondering if I've missed something much more simple.
I can't see any physical switches on the laptop itself. Can someone pl suggest what I can do to get sound or at least get more data from the computer that might help solve the problem?