Log on to mail by laptop/tablet denide

  SparkyJack 17:01 03 Sep 2014

this person having discarded an ancient desktop for a laptop found that they need to log onto the mail accounts denided and told to log on via desktop first.

this a gmail and BTyahoo

She has hsd cosiderable trouble with her BT account and have had 2 hub5 installed and been connectet to Infinity.

she can surf very well on the machines but both mail accounts remain closed to her.

your tthoughts please.

  SparkyJack 19:07 03 Sep 2014

Thanks Wool well

Uses webmail in each case, no 'client installed

O/S. Ubuntu 12 Won't go better as all current distros are64 bit This lap pie an ancient QToshiba Sattelite 32 bit I resurrected for her.

  SparkyJack 21:20 03 Sep 2014

I suspect the same' her trouble is every time there is a glitch she changes it'l I also wondered if the bthub5 may be has a part to play.

Can a router or ISP tell desktop from portable?

  SparkyJack 07:28 04 Sep 2014

I suspect she will have get on thevphonecto BT to get the password issue sorted,which she has had to do previously it seems.

  Jollyjohn 11:55 04 Sep 2014

BT is having issues with passwords at present due to the migration of accounts from Yahoo to BT Mail. Complicated by the fact BT want customers to have a BT ID, which can be their eMail address.

In one case the password for the eMail address and the BT ID synchronised to the same despite being set different but a month later for another customer this would not happen!!

Check the BT profile and ensure there is a mobile number then reset the password yourself, a pin is sent to the mobile, and the reset is instant, saves talking to BT helpline.

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