Locked out of PC stuck at dismiss screen

  Ivy Lynn Wilkinson 11:36 27 Jun 2018

Win 10 face recognition screen will not dismiss.Also mouse is not Woking so cannot get off the dismiss screen to enter pin.

  Fruit Bat /\0/\ 17:31 27 Jun 2018

LAptop or desktop?

if desktop sounds as if the USB ports are not working to power your mouse / web cam

  Ivy Lynn Wilkinson 08:10 28 Jun 2018

Sorry about that I had to phone Dell they diagnosed hardware failure and are sending replacement so hope that sorts the problem

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