On line banking- site rejection -sys restore not working

  SparkyJack 10:45 01 Jul 2013

One of my flock banks on line with NatWest'

In recent days she reported to me the site althuogh coming to screen - rejects her attempts to log in. I advised her to carry out the usual checks- still nothing. Ithen suggested System restore.

This she has tried restore point by restore point back one month and the result was for each 'Restore incomplete' What is the next move please?

  Nontek 11:04 01 Jul 2013

I hope she has telephoned her bank to explain the problem!

Also think she should run a full scan with MalwareBytes. If it finds and clears any nasties she could try signing in again.

  Woolwell 11:12 01 Jul 2013

System restore would have been unlikely to help with this problem of logging. Which browser, and did she clear her internet cache? Did she use Inprivate?

  spuds 11:34 01 Jul 2013

I reported a similar situation regarding on-line banking, and being able to use the account, as I was able to do previously.

My bank Barclays seemed to favour Internet Explorer, over Firefox and Chrome. I was able to get into the website at Barclays, but not some of the security sections.

Suggest that your daughter tries different browsers, and see if one of them works better than others?.

  SparkyJack 12:18 01 Jul 2013

Good guess Spuds- Daughterbshe is - though 'flock' can mean any number of my U3A group.

I shall go see her and try all other reccommendations Me an while will advise to contact bank

  T0SH 15:54 01 Jul 2013

Tell them to also check the time and date settings on their pc if it is wrong by anything more than a few hours https sites may not be available

Cheers HC

  wee eddie 19:34 01 Jul 2013

It might also be useful to clear the Cookies - Windows can do this, CCleaner is neater and swifter.

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