My daughters laptop has me baffled. It started with a blank screen issue, which I solved with a system restore. (theres was nothing of importance on the hard drive) I did try taking the battery out and after replacing holding the start button for 30 seconds first.
All appeared fine untill I shut it down. There was a massive 186 windows updates to do, which was expected after rolling back so far...
The issue now is a I get this message on the screen "failure to configure updates, reverting changes. do not turn off you computer. I get stuck with this screen with no change, I even left it over night.
I haven't managed to find the safe boot option with this Win 8 machine, I tried the F8 key on start up but no joy.
Thanks all, I have been talking to Microsoft. They have confirmed my product code is OK. They have offered me 10. I hear it's better than 8, so I reckon I will go for it. Still a little annoying, as I like to find solutions to software issues.
It turns out Microsoft were pushing 10 for £100. I declined the kind offer and asked if I could have the download for 8.1 as it wasn't in their store anymore. After chatting to 2 other tech's, one of them found me a link to the download. He then accessed the pc remotely to get rid of the conflicting programs, one of which was McAfee. Booted in safe and all was sorted.
I have been told a joke by one of my mates - "What's the difference between chlamydia and MaCafee?"........"It's easier to get rid of chlamydia!"