Laptop won't start

  lee_robinson1983 11:37 08 Nov 2008


my laptop has all of a susdden given up on me. When I try and boot it gets to just before the start screen then crashes, showing a glimpse of a blue screen and then restarts itself. It then keeps doing this cycle until you turn it off. I have tried system restores and have gone into safe mode to run anti-viruses and spyware checks but still no joy. I've ran a chkdsk as well but it found no errors.

The message on the blue screen is:

Technical Info: STOP: 0X0000007F (0X00000000, 0X00000000, 0X00000000)

The spec is E-System laptop, Celeron M 380 1.6 GHz, 512Mb DDR Ram, 40Gb HD.

Any advice would be great, thanks.

  FreeCell 12:22 08 Nov 2008

The parameters for the Stop indicate a Divide by Zero error. That could be caused by either hardware corruption or software so not much help really. Any recent software installs/changes?

Common error with Symantec AntiVirus. What antivirus are you running?

You could try Memtest86 to check the RAM click here

  birdface 12:31 08 Nov 2008

Or maybe system restore in safe mode.

  lee_robinson1983 12:48 08 Nov 2008

The most recent software installs were a scanner, along with some version of photosuite etc and Turbo Lister off Ebay.

Antivirus used was Norton Symantec I think.

Buteman I have tried the restore to no avail :(

  chub_tor 13:02 08 Nov 2008

The first thing that you need to do is to prevent Windows from re-starting click here then you have a way of examining what has happened.

  lee_robinson1983 13:06 08 Nov 2008

chub_tor thanks but I have already done this, that is how I got the error code

  Fruit Bat /\0/\ 13:08 08 Nov 2008

Repair XP by replacing corrupt files

sfc /scannow

in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.

sfc /scannow problems
click here

  lee_robinson1983 13:26 08 Nov 2008

Fruit Bat, I have just tried your suggestion but nothing happened except a prompt window appeared for a split second and then closed itself with no further action.

Something else I have noticed is that there used to be 3 'beeps' when I started the laptop up when it was working, now there are only 2 beeps... does this have any relevance to my problems? or highlight what the potential problem could be?


  Fruit Bat /\0/\ 13:44 08 Nov 2008

symantec problem click here

  lee_robinson1983 14:27 08 Nov 2008

Fruitbat, thanks for this, I have managed the first step but can't restart the Symantec service. There aren't any options in the services under admin tools for Symantec that I can stop... bit stuck now :(

  chub_tor 14:29 08 Nov 2008


when you entered sfc /scannow did you leave the space between the sfc and the /scannow? Your statement about a brief prompt window can occur if this space is omitted.

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