laptop slow application issues

  unitedman 17:28 17 Dec 2011

My laptop is slow doing things , ie loading up. Had a call from "Microsoft Support" saying they can fix it but need to access my laptop. They got me top open up Eventviewer and on the Application page there are Warning and Error TYPES. Can anybody tell me whats wrong and how to fix please?

  birdface 17:49 17 Dec 2011

Did you ask Microsoft for help.If not beware of Microsoft scam and don't let anyone into your computer.

  birdface 17:54 17 Dec 2011

Microsoft support will not call you unless you have asked them to do so.Any other call would be a scam to get into your computer.

Did they ask you to download any programs so that they could take control of your computer.

  john bunyan 17:55 17 Dec 2011

Microsoft never call people,this is attempted scam. Everyone has issues in event viewer, most of which can be ignored. Do run Superantispyware and Malawarebytes to look for malware (Both available as free downloads); defragment; run CCleaner to get rid of internet bloat; have a look at the programmes you have on the start by Start/msconfig/startup; onl keep essential programmes as others can be launched when you want them.

  unitedman 18:00 17 Dec 2011

Wanted to download a "tool" but I asked for validation as to who they were and got aphone no. 0161 408 6026 and also googled the detail they were getting me to enter which was and google said it was a scam. What about the Errors of WARNING and ERROR in applications ?

  unitedman 18:00 17 Dec 2011

Wanted to download a "tool" but I asked for validation as to who they were and got aphone no. 0161 408 6026 and also googled the detail they were getting me to enter which was and google said it was a scam. What about the Errors of WARNING and ERROR in applications ?

  birdface 18:08 17 Dec 2011

Forget them everyone gets them in Event viewer.

Just follow john bunyan's advice and see how you get on.

What anti virus and anti malware programs have you got.

I would start with Malwarebytes first to see what it finds.They should offer you a 2 week trial of the Pro version.Take it as it reverts to the free version after 2 weeks.

  unitedman 18:25 17 Dec 2011

Just recently installed Norton antivirus not sure about antimalware

  birdface 18:41 17 Dec 2011

Was the computer running Ok before you installed Norton and did you download the proper removal tool from the Internet to remove the old anti virus.

Go Ahead and run Malwarebytes.

  Fruit Bat /\0/\ 18:51 17 Dec 2011

Slow PC

Some things to try after the above suggestions

1. Software

a) Clear out all temporary files and folders -- use CCleaner

b) Scan for malware spyware and viruses --Free Anti Spyware :- Malwarebytes Superantispyware

Free Antivirus software MicroSoft Security Essentials Avast

c) Clean the registry -- Use the tool in Crap Cleaner its very safe and also allows you to back up the registry first.

d) Pagefile (Virtual Memory) -- Right click MY Computer - select properties - Advanced tab - Performance - advanced tab - Virtual memory click change, you can put the page file on a different drive (if you have one), click custom size and set Initial size to one and a half times the amount of memory you have fitted i.e. 512MB memory = set to 768MB, set maximum to double your memory amount i.e. 512MB memory = 1024MB click ok. If your hard drive is full and there is not enough room for the pagefile this can slow down, freeze or even cause the PC to crash (restart).

e) Cut down on the programs that load at start up -- Start - Run type msconfig - start up tab- untick everything except for firewall, antivirus and antispyware

and the services that run in the background.

2. Hardware

a) Hard drives /

i) IDE Channels: (Not required if you have SATA drives) Check the transfer rate, you need to have the transfer mode set to DMA not PIO. Right click My Computer - Properties - Hardware - Device Manager - Expand (click the + ) IDE ATA/ATAPI controllers right click Primary Channel - Advanced Settings Tab - If transfer Mode is PIO then follow the instructions at to change.

ii) Check for errors and defrag your hard drives -- My Computer - select drive - properties - tool tab - Error checking / Defragmentation.

ii) If you are using Windows XP, Vista or Windows 7 it's a good idea to convert your system drive to the NTFS file system if you have not already. In addition to providing numerous security and data recovery improvements over FAT32 (the file system of choice for Windows 9x/ME and XP Home) it can also speed up your system slightly.

In fact, the only real reason for sticking with the FAT32 file system for any of your data is if you have more than one operating system on your PC and the other OS's can only see FAT32 partitions (as would be the case with Windows 98, for example, which is incapable of reading NTFS data).

To convert your drives to NTFS: Right click on 'my computer' and select 'manage' From the computer management window, expand storage and select 'disk management.' Using the 'file system' column of the upper pane of this window, you can easily check what file system each of your logical drives is using. Make a note of this information. Now open a command prompt window by going to 'start\run' and typing 'cmd' To convert a disk to NTFS, type 'convert (drive letter): /fs:ntfs' So for example, if you were going to convert your C: drive, you would type 'Convert c: /fs:ntfs' at the prompt.

b) Drivers Obtain the newest drivers for your hardware This may seem a bit obvious, but keeping your system's drivers up to date can give both your performance and stability a boost. Video card manufacturers release updates especially often, and these can often give "significant boosts" to gaming performance as video card in question is "optimized."

Don't neglect the other components of your system either. Your motherboard manufacturer may have released newer versions of its Input/output drivers for your board, and sound cards and other peripherals can also benefit from newer software.

c) Memory Your memory could be failing try memtest

Add more physical memory, this of course means opening the "box" and fitting a memory module, make sure you buy one that is suitable for your PC. Crucial will guide you through the process of selecting the correct memory. for a guide to fitting memory.

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