Laptop Screen Swiching on and Off

  Silverback45 12:35 11 Nov 2018

In early September this year I purchased an HP Pavilion 15-cs0997na Laptop running Windows 10 Home. All was well up to this last week when, after switching on the laptop and after singing in, the screen started switching on and off additionally, I was not able to access any controls on the screen. After contacting HP support and starting in safe mode and reinstalling windows the problem reappeared. HP could not assist further and advised that the laptop could be faulty. As the unit was only some two weeks old, I contacted the retailer who agreed to supply a new replacement laptop. After receiving the replacement and going through the set-up process the same fault manifested itself with the screen switching on and off. I am now stuck with a laptop that HP cannot address without returning the unit to their repair facility. I have a suspicion that the problem could be caused by a Windows upgrade which came on Wednesday the 7th of November? Your thoughts and suggestions on how to sort this frustrating problem would be appreciated.

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