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Laptop not responding on desktop

  Jammer412 18:34 30 Jul 2019

I start my laptop up it opens up but the desktop is black theres only a recycle bin and i cant press anything i click them and nothing happens

  Fruit Bat /\0/\ 18:41 30 Jul 2019

operating system? windows 10?

do you input a password / pin to get to the desktop or does it boot straight to the desktop?

try right click on desktop - click refresh, does this make any difference?

or Start - power - restart (not shutdown), does this make a difference?

  Jammer412 18:54 30 Jul 2019

Windows 10, i put in a password it takes a while to boot up then when i get on it says location is not available and im left with a black screen

  jerrybluenose 18:55 30 Jul 2019

Ubuntu loaded ok! "Yippee" thought I. Going out in the rain now, I'll try loading Windows again tomorrow. Jerry

  Fruit Bat /\0/\ 19:34 30 Jul 2019

jerrybluenose think you posted in the wrong thread

Jammer412 follow the instructions at
click here

  Jammer412 19:43 30 Jul 2019

I would do that but i cant press anything at all i click the home button bottom left and nothing happens. Currently trying a restore thanks for your help

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