Laptop Crashing

  [DELETED] 23:29 24 Feb 2006

Pls Help
Every time my mate trys to accass 'Help & Support' on windows his laptop crashes - we ran all the usual - Adaware, Spybot, Checked Disk, Defragmented Disk and even ran CCleaner (which actually made the problem worse and he could then no longer acces Outlook - also made laptop crash) , checked to see if there was sufficient ram allocated , checked drivers (there was an intel chipset missing but got it back),
Have tried everything I know and suspect a corrupt OS as this lapop was bought at a computor fair - with xp home 256kmb ram EI Systems model? 2.4ghz

  [DELETED] 02:28 25 Feb 2006

mines done the same but ive had my laptop since new , ive tried taking the battery pack out putting it back in , login on and trying to download norton. nothings working . i can access some stuff but only on safe mode, what have i done to cause this can u help?

  [DELETED] 02:48 25 Feb 2006

What can't u access - specifically - are there any error messages?
Does it still work if u do not go into the progs that have made it crash before?
Have u tried a disk check , adaware , spybot, ewido, ccleaner etc. (Im sure u have but just want to get rid of the chaff & get to the point) -
Tell me pls how far u have got with this problem.

  Fruit Bat /\0/\ 10:13 25 Feb 2006

OPTION 1 - Repair XP by replacing corrupt files

sfc /scannow

in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.

sfc /scannow problems
click here

OPTION 2 - Repair XP by install over the top of existing systm

1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.

2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

3. Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.

DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).

4. Accept the License Agreement and Windows will search for existing Windows installations.

5. Select the XP installation you want to repair from the list and press R to start the repair.

6. Setup will copy the necessary files to the hard drive and reboot.

Do not press any key to boot from CD when the message appears.

Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

REpair XP
click here

  [DELETED] 21:29 25 Feb 2006

Will get him to try this Monday.

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