Laptop cant get onto internet

  cooki8c 20:02 18 Jun 2007

my daughter ahs bought a laptop and we are ruinning xp and a WI connection but she cannot get on the internet any suggestions

  djbenny 20:07 18 Jun 2007

is there a firewall on the laptop?

and by WI do you mean wireless?

  postie24 20:17 18 Jun 2007

Can you get on using the ethernet cable?

  HCOOH 20:24 18 Jun 2007

Is this a totally new installation or is the laptop an additional item. (Trying to find out if the connection works with other computers.)

  cooki8c 20:27 18 Jun 2007

she has a firewall but it is not switched on
yes to the WI meaning wireless

  cooki8c 20:52 18 Jun 2007

the connection works on the 3 pc's in the house its just the laptop wont connect


  cooki8c 20:54 18 Jun 2007

we are going to try the ethernet cable tomorrow


  ambra4 20:54 18 Jun 2007

let us know the laptop make and model # also the wireless router make and model

  HCOOH 21:00 18 Jun 2007

Please don't get mad but is the wireless lan switched on, some laptops if not all have an on/off switch somewhere.
If it's on do you get an icon in the notification area.

  woodchip 21:02 18 Jun 2007

The Wi may not be switched on for BB, Its ether Nf key plus the key with aerial or a switch on the side

  cooki8c 14:13 19 Jun 2007

it would appear your solution solved the problem so thanks to all of you well informed comp buffs know everything
Many thanks postie

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