despite making sure the language is set to english uk my friends shift keys still do not work,therefore the @ key doesnt work either. Please help cos she is driving me nuts!!!!!
Have you rebooted?
try control panel, keyboard, set English(british) as default. If you have not got this option, you click add, pick English(British) from the drop down list and set it as default.
Which OS is she using, jimje2?
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