Dell XPS 13 9370 (2018) review
I recently purchased a eee pc netbook 1005ha: 1.6ghz n280 atom processor, 160gb hd. And three times now I was using MS word or checking email and the keyboard completely locks up. Absolutely no keys function; the only resolve is to power off the machine and reboot it. The first two times this happened i was only running word, the second time, i was checking my email via firefox. (I dont know if this makes a difference). Any ideas on what might be the source of this problem and how to resolve it? Thanks in advance for any advice or suggestions.
Thanks for your response tech. I will try your suggestions when it locks up again (it is working now). I've checked the touchpad and it was on, but the unresponsiveness when the computer is in the frozen mode, is not limited to the touchpad, its the entire keyboard, save the power button. Last night, sometime after my posting it happened again. I waited and I just ran my fingers over all the keys...something happened and it regained functionality.
I've hit the fn key and spacebar, now and all that does is changes the power saving settings...and the f9 key didn't do anything either. Perhaps because it is working fine now? Is there something i'm inadvertently pressing to cause this to happen? I've never had this problem and this is a new comp.
1. Overheat due to faulty / blocked fans
2. PSU voltages
3. Household power surges fridge etc switching on/off
4. faulty memory stick try memtest click here
5. virus or spyware scan for both especially if shutting down with in a few minutes of switch on or internet use
6. driver conflicts especially grahics cards get the latest drivers for your equipment
I have not got a netbook PC, so can't really go into much detail - I would expect you to have access to a full users manual though, or something similar - possibly on disk?
Running your fingers over it, might have re-set a Key Combination, but now I would only be guessing.
Hi, don't think so, nice new Notebook, only just come on the market!
Thanks again for your ideas. I dont think its an overheating issue or that has to do with power surges. I was using the battery each time this happened. It could be the drivers that you mentioned, but i'm not a computer savy person so i have no idea what this means. I called asus technical support, who suggested that it might be a virus; but its been protected by kaspersky before I even went online when i got the computer last month. Her suggestion is to do a system recovery. I really would like to avoid this. I finally thought it was the filter keys option, I disabled that, but it happened again. This time the "fix" seemed to be putting the computer on stand by by shutting down the lid and then resuming. Does this offer any clues to anything? Just wondering.
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