Is your Norton Firewall up, if it is you will have to enable internet explorer to have access to the web.Do this by double clicking on the green firewall icon, click on personal firewall and choose configure to your right-in yellow block-from the resulting screen choose the programs tab. After a while the programs that are internet enabled will list up. Find Microsoft Internet Explorer and change it's internet access by clicking on it and change it to permit all. Hope this helps. PS If you don't have a firewall icon maybe you will have to d/click on the Norton icon.