Never had any problems with customer service,Except that some of them were a bit hard to understand,I found that they were polite and helpfull,my only problem with them is that they are a bit more expensive than most,But if they give you 2MB or 4MB that is what you normally recieve,No up or downs if the lines are busy, Maybe I have just been lucky,been with them for about 5 years and only had the one problem.
No reason not to get your MAC code while on the phone asking for it. I asked for mine from Tiscali and the only question was can we do you a deal before you finish considering leaving us. When I told them I was going to Talktalk, they said that they couldn't match their price which is free broadband. They then gave MAC No. on the spot. Then wished me good bye and said they would welcome me back if I ever wanted to change back to them. So it can be done.
At the moment they say it is only 10mb-20mb.But they will lose a lot of customers if they dont spread it around,So just a matter of waiting to see.Like you I am on the 2mb and looking for a big rise on that.
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