irql error message & then shut down & re-boot

  wint 18:57 17 Dec 2003
Locked

My daughter has a problem with her PC. Her being in America and me in UK I can't get my hands on it.

She is running Windows 2000 pro & has just got ADSL. The company provided an ethernet modem (which plugs into her RJ45 socket). This worked for a week but the PC has now, for several days, started showing the message:
"irql_not_less_or_equal

Step: 0X000000D1, 0X000000FF, 0X00000001, 0XBFA8FAEA.

Address BFA8FAEA at BFA89000, datestamp 3d2b 4434-
mrxsmb.sxs

Beginning dump of physical memory
Dumping physical memory to disk:"

It then counts down & then switches off and restarts the computer. The wallpaper disappears on reboot and the machine runs normally for 3 minutes and then goes through the same procedure again.

She is not running an anti virus prog (yes I know...) but will do this evening. I don't think it looks like a virus, I suspect it's more like a conflict.

Any suggestions please?

  GrahamP 19:47 17 Dec 2003

If you plug "irql_not_less_or_equal 2000 0X000000D1" into Google/Groups you'll get quite a few hits. This looks likely click here;en-us;309660

  GrahamP 19:51 17 Dec 2003

Sorry I didn't manage to paste the whole link. I'll try again

click here;en-us;309660

If it didn't work this time, copy and paste this, changing xxxx to http and deleting the blanks

xxxx://support.microsoft.com/default.aspx?scid=kb;en-us;309660

  wint 20:01 17 Dec 2003

She tells me that she has all the latest Windows 2000 updates, that may not include SP3 though. I'll ask.

Cheers,

Wint

  wint 19:58 18 Dec 2003

Thanks again, found the problem.
I wouldn't have thought of combining the error message as you did; "irql_not_less_or_equal 2000 0X000000D1"

That gave some good hits and the one that did the trick was a pointer to a conflict with an old Logitech mouse driver.

After installing AVG Anti Virus and removing 7 virus's, the Logitech driver could be uninstalled and the system is running smoothly again.

A timely reminder to run and update virus programmes.

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