We've noticed an increase in the number of forum members who appear to have invalid email addresses. When we contact a forum member we use the email address that was registered with us, and in many cases recently these appear to be no longer valid - they're being bounced. The same thing has happened on many occasions when we've responded to emails from forum members.
We must have a valid, working email address which we can use to contact you, and in future we'll consider removing forum access in cases where we get bounced messages. If you gave us an address which is no longer in use please update your details as a matter of urgency.
You wouldn't beleive the number of support emails I deal with where the customer sends an email, I respond, they send a second one saying where's my first reply, etc etc until they write a snotty letter saying how bad our support is.
At the end of it, we find they had their return email address entered wrong into their mail client but they are so convinced that we are bad by this point that "sorry, let's start again" doesn't enter their minds most of the time.
I am sorry to say that I am guilty of the offence mentioned due to circumstances beyond my control.
I tried to update of late my details, which is no real problem, unfortunately on trying to transfer changes, an auto reply said it was a requirement to change my user ID (Nic Name) as it was already in use.(which it would be at that time)
Would have liked to hold on to my user name on Forum. Can you assist with regards that item in change of my details?
As you say, PCadvisor must have a valid, working email address, which you can use to contact. Hope you can assist.
Slightly off topic but yesterday I tried to send an email to [email protected] It wasn't xyz but it was three letters. A message was immediately flagged up, before even trying to send the email, that it wasn't a valid email address. I changed the recipient's name to oded at the same address (xyz-int.com) and it was accepted.
Am I missing something important here? Why should oded be accepted and gilad not? BTW the emails were to Israel and they are men's names in Hebrew.