installed malwareytes BSofD how can I get beyond

  ened 08:27 25 Nov 2018
Answered

Last night I installed Malwarebytes (As I have routinely done over the years with no problem) and within minutes Windows 7 shut down and will not boot beyond the Desktop for a couple of minutes then shuts down.

I have tried the advice given here: click here but the final line in the Command Prompt said: 'Unsuccessful etc'.

I have tried System Restore: also successful.

I tried : Last known good configuration: No joy there either.

I am fairly sure that Malwarebytes is the problem but booting into Safe Mode takes away the use of Add/Remove Programs so: is there any other way I can remove it?

Is there any other software, that I can download and run from a USB stick in Safe Mode, that will help me?

  KEITH 1955 12:05 25 Nov 2018

I have used Malwarebytes for years without a problem and recently put it on my spare w7 pc after doing a full reboot ….. no problems

don't be offended , are you sure you downloaded Malwarebytes , the is a rogue program called Malawarebytes , look at the extra "A" in the spelling.

  KEITH 1955 12:05 25 Nov 2018

I have used Malwarebytes for years without a problem and recently put it on my spare w7 pc after doing a full reboot ….. no problems

don't be offended , are you sure you downloaded Malwarebytes , the is a rogue program called Malawarebytes , look at the extra "A" in the spelling.

  ened 09:12 28 Nov 2018

rdave13 Good morning and thank you for the suggestion. I followed the instructions on your link but the 'Startup' folder is empty. I had also opened MSCONFIG and Malwarebytes is not listed there [Start either.

I am going to try removing Avast (or at least stop it from starting) in case there is a conflict but would also appreciate any other suggestions.

  ened 09:21 28 Nov 2018

Turned off Avast and that made no difference. Does anyone know if it is possible to disable Malwarebytes by using the Command Prompt?

  ened 12:41 28 Nov 2018

Progress - thank you so much. I have followed your advice and managed to stop it running.

I tried to uninstall it via Add/Remove Programs but Access is denied: Error 5.

Is there a download that can help me because I can't seem to access the Malwarebytes site?

  ened 12:51 28 Nov 2018

Their website appears to be a dead end. There appears to be a Log In button but no way to register.

Do you know of any other site that will provide the removal tool?

  ened 13:00 28 Nov 2018

There is no folder in the Start Menu (maybe because I have disabled it or maybe it was never there) but I looked in c:\Program files:

In the Malwarebytes folder there is the following file: unins000.exe.

Before I click on it I ought to know if this will help or make the situation worse.

Should I double click it?

  ened 16:17 28 Nov 2018

Thank you very much for your kind help. I am back on my main comp. and the final act came from here: click here reason for the hiatus at the beginning of the week was that my spare computer went down as well.

Thank you once again.

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