If it is new, ask the vendor for advice.......

  Diemmess 16:25 06 Nov 2003

If it is not so new and you can afford the telephone cost, ask Epson.......Don't bother with email to Epson (black hole).

There is a small hope that Aol (Help) either "live" online help or by their freephone number, may solve this for your neighbour.

Try shop first, Epson second and Aol last.

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