I hit my laptop now it doesn't work..

  Jh432 17:32 07 Feb 2019

I hit my laptop in frustration after getting a bad beat and getting knocked out of a big poker torny, now it's stopped working. The laptop is a hp envy I bought 2 years ago and has Windows 10. It starts up and says "diagnosing your pc", then after a while says "repairing disk errors. This might take over an hour to complete.", then after about an hour it says "Automatic repair couldn't repair your pc" and there's two options - shut down and advanced options. I've tried resetting the pc after going to advanced options, I tried resetting while keeping data, that didn't work, I then tried resetting keeping nothing and that didn't work. Both times it attempted to reset then said it couldn't reset. What do I need to do to reset my laptop without going to currys or an engineer? Is there a way to keep the data on there without paying for a specialist? I'm guessing probably not. If so though is it possible to choose what kind of files you want to retrieve? Because I have films on there I'm not bothered about but there are photos and docs I want. Any help would be greatly appreciated.

  Jollyjohn 15:41 25 Feb 2019

If you had windows 10 on the laptop, the activation code will be stored on MS server and W10 will activate automatically once you are online with the new installation.

  Jh432 17:03 25 Feb 2019

Ok good to know, thanks.

  Jh432 12:26 05 Mar 2019

I've installed windows on the new hard drive so the problem is now resolved! Thanks very much everyone who gave advice, this would have cost £200 at currys/pc world, which is a joke and I'd never pay that but that's what they would have charged. So yeah thanks a lot much appreciated.

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