I have an issue with my web host - what would you do?

  Forum Editor 16:59 19 Nov 2011

"They said they lost their notes as to exactly why they took the site down but said someone probably hacked it and thats why it was taken down."

To which my instinctive response would be 'rubbish'. No decent web host would do such a thing without first contacting the site owner.

I'm a bit confused, because first you say "6 weeks ago they take the website down because it was using an old version of Joomla".

Then, later in your post you say "they lost their notes as to exactly why they took the site down but said someone probably hacked it "

Which is it - was the site taken offline because of the Joomla version or because it had been hacked?

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