I can't restart or turn off laptop

  omicito 18:38 02 Mar 2019

Hi! I have a weird issue and I need some help. I bought a new SSD disk and used Partition Master to migrate OS from my old HDD to the new SSD.

When the Partition Master started its job and initiated the laptop restart, I noticed that the laptop is not restarting, it is only showing a black screen. After a while, I just hold the power button and turned it off.

The migration was over and everything was all right, the OS was booting from the new SSD, but I still could not restart the laptop. Also, I could not turn off it or put it to sleep, it only shows a black screen. Rarely, the laptop manages to restart...

I Googled the issue and tried this:

  • Deleting the Intel Management Engine driver
  • Reinstalling the Video card driver
  • Turned off fast startup

After that, I formatted the SSD and did the fresh installation of win10.

I have no idea what to do next. The laptop is ASUS K53SM, Windows 10 x64.

Thanks!

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