I am having trouble with headphones

  JDstokes 08:26 24 Jul 2013

When I plug the headphones in, I can hear sound through them (albeit low quality) but I can also still hear sound coming from the computer. I can also hear a high pitched crackling sound through the headphones. This happens with any headphones or earphones that I plug in. Also, when I go into Control Panel > Sound > Manage audio devices, the headphones are not listed. Only "Speakers" are shown.

Can anyone help?

  Nontek 08:44 24 Jul 2013

A bit more information might help - like, what OS, is it a Tower or Laptop, if a Tower does it have a dedicated Sound card??

  JDstokes 09:06 24 Jul 2013

It is a custom built Windows 7 PC tower, I'm not sure about the soundcard

  Chronos the 2nd 09:17 24 Jul 2013

How about your motherboard then? As that will tell us about the onboard sound.

Where are you plugging your headphones in? Front audio or rear?

  Nontek 09:28 24 Jul 2013


Download and run SIW, then look down the left-hand column under Hardware, this will show what Sound Devices you have in the tower.

A very useful information tool to keep in any case.

  JDstokes 09:36 24 Jul 2013

I'm not sure about the motherboard either, is there a way I can find out? I'm not very tech savvy. I have tried plugging the headphones into both front jacks and rear jacks, the following happens:

front green jack - crackling sound is present, sound comes from headphones & computer

front red jack - headphones stop working completely, sound only comes from computer

rear jacks - realtek audio manager pops up when plugged in, crackling sound is not present, audio comes from both headphones and computer

  JDstokes 09:43 24 Jul 2013

I downloaded SIW and got the following:

**Realtek High Definition Audio Name Realtek High Definition Audio Manufacturer Realtek Device ID HDAUDIO\FUNC01&VEN10EC&DEV0887&SUBSYS1458A002&REV_1003\4&395A8C5B&0201 PnP Device Id HDAUDIO\FUNC01&VEN10EC&DEV0887&SUBSYS1458A002&REV_1003\4&395A8C5B&0201 Master Volume Level 60%**

  Nontek 10:06 24 Jul 2013

So, no Soundcard as such, just built-in Audio on Motherboard. Could be Motherboard problem or possibly faulty Audio socket. Audio sockets by the way are usually Green, though sometimes Black.

Or, as it is a Custom-build tower, perhaps audio leads not connected correctly, or faulty, even faulty internal leads? Who built the Tower?

  Nontek 10:08 24 Jul 2013

BTW - SIW will also show you more information about the Motherboard - can you show that here please.

  JDstokes 10:15 24 Jul 2013

Motherboard info:


Summary Manufacturer Gigabyte Technology Co., Ltd. Model H61MA-D2V Version x.x Serial Number [unknown]

Bridge North Bridge Intel Sandy Bridge Revision 09 South Bridge Intel H61 Revision B3

CPU Name Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz Cpu Socket Socket 1155 LGA Max CPU Speed 7000 MHz

Memory Summary Wrong values reported by BIOS Memory Type DDR3 Installed Memory 8192 MBytes Available Memory 8086 MBytes Channels 1 Maximum Capacity 32768 MBytes Maximum Memory Module Size [unknown] Memory Slots 4 Error Correction None

System Slots ISA 0 PCI 6 AGP 0 VL-BUS 0 EISA 0 PCMCIA 0 ExpressCard 0 MCA 0

  Chronos the 2nd 10:25 24 Jul 2013

Your motherboard.

Surely if your PC was custom built then you would have to know what components went in to build it?

How old is this PC?

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Dell XPS 13 9370 (2018) review

Best Keyboards for Designers & Artists

What to ask Siri on the HomePod

Meilleurs VPN (2018)