"The only thing is, my work colleague doesn't have that problem" assuming that he's using the same link (as it should be normal) my assumption is correct. But I'm not going to argue because I'm a newbie, what do I know.
the link provided comes up with Error 404, Page Not Found. How did you get this link? If it is from someone it might be the case that you need to log in to have access to it. If it was a quotation or something that required some fields to be filled in it will never work again.
Please give us more information about the link provenance and in what circumstances you got this link.
If the link you supplied is supposed to take you to a particular page at ACG Associated Carpet Group the hyperlink may have an error as I end up on www. acgcarpets. com/404 with page not found. Removing the 404 takes you to the home page.