Well around I go again.
I have just got off a crackly line to from HP Support based somewhere on the moon I think. I explained the problem and asked to have my warranty verified as per the email.
I was asked for an explanation of the problem and I also added that PCW have the computer for testing as they thought it was a hardware issue. I also said the previous trouble shooting steps over the last few months did not resolve the issue. I am told I need to be seated on front of the unit to go through some trouble shooting steps – and to call back when I have the computer! How am I supposed to resolve a hardware issue? In fact, in one of the HP support emails I was asked to reseat the RAM (which is impossible as it is tucked under the HDD) and also to replace the RAM – with what – bananas???? Is this the type of thing I should be doing under a manufacturers warranty – I have never been asked to open up a unit before – I feel I am really missing something here.
I like HP printers but I won’t be buying HP desktops again. I had a Sony Vaio and the support I received was impeccable. When a hardware fault was detected the unit was shipped for repair.