Microsoft Surface Book 2 15in review
Since reformatting my hard drive a couple of months ago, I have been experiencing a problem with my printer. It still prints satisfactorily from documents on my hard disk, but when I try to print directly from a web site or a PDF file, I get the following message:-
"Data required by the printer driver cannot be found or has been corrupted. Restart Windows and try printing again."
I have just acquired a digital camera and want to print out the manual which is in pdf format. The manual includes diagrams so I cannot simply cut and paste the text (well I suppose I could, but would really like to print the whole document).
I have tried looking at the HP web site but it doesn't seem to provide any support for the 710 and it seems to be difficult to contact them. Can anyone suggest how I can overcome this problem, please.
Sorry, Recap, I should have said I have already searched for updated drivers but was told I had the most up to date one.
not used HP printer at home, mostly Epson but only way out of solving any software type issues was to re-install the printer from sctratch.
A pain I know but...if it helps/cures
Thanks for response. I had uninstalled/reinstalled when the problem first appeared, but no joy. Just to be sure I have today repeated the exercise, still no good. I wonder if it's some sort of conflict?
I did find an updated driver which I downloaded and I can now print from the web. I also spoke to HP technical support who thought it must be an Adobe problem. On checking again, I find I can now print pdf files and photos, but only in grayscale not colour. If I try to print these in colour I still get the mesage quoted above. Yet the printer will print out the HP test page perfectly, including colour.
Anybody any suggestions please?
My situation with the printer is still the same - no colour. On looking at System information recently I found the following:
Hewlett-Packard DeskJet 710 Series PRINTER
This Device Has a Problem: Code=28 (0x1C)
The drivers for this device are not installed correctly. To install the driver for this device, click the Driver tab, and then click Update Driver.
Registry Key: HKEY_LOCAL_MACHINE\enum\LPTENUM\HEWLETT-PACKARDDESKJ661D\ACPI&*PNP0401&0
Alloc resources: None
Forced resources: None
Boot resources: None
Filtered resources: None
Basic resources: None
Driver: Driver Not Installed
The Device Manager does not show any problem.
Does anyone have any idea how I can get round this, please. Having acquired a new digital camera, it's so frustrating not to be able to print out any photos.
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