HP 15-ay000nq laptop doesn't charge normally

  Teodora Maria Petroi 07:39 21 Sep 2018

I only have my laptop for 1 year and 9 months. Recently, I noticed it charges up until 81%, then it says it's plugged in and not charging. It goes on charging more or less, but always with these pauses, which have become more frequent and not just at 81% like in the beginning. For example, right now it got up to 65%, stopped, charged 1 more, then again it stopped, and on and on it goes, it doesn't really have a definitive number anymore and the pauses can be for as little as 1% like I described or for more.

What could it possibly be and what should I do?

  rdave13 07:49 21 Sep 2018

Have a look here. If you have HP Support Assistant already installed then the 'Battery Check' is available there.

  Teodora Maria Petroi 07:57 21 Sep 2018

I did a battery check yesterday and it said it's ok... I don't get it. I also updated the BIOS at someone's recommendation, nothing changed.

  rdave13 08:46 21 Sep 2018

Some tips here Link .

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