Hot Topics

How to wipe a phone you can't get into?

  sarahjacintha 09:07 09 Dec 2019

My phone was faulty. I've received a refund but have been asked by the seller to wipe all my details: starting with the four digit number code / passwords / e mail / media files etc. I've tried telling them that I cannot access my phone to do it. I just get the "Factory Reset" option. I chose it but the phone didn't tell me that my data had been wiped. I just kept seeing the same old black screen with the 'Factory Reset' option. I'm not savy with technology and I'm at the end of my rope. I feel that my refund will be rescinded. PLEASE HELP!

  x13 14:29 09 Dec 2019

Hopefully its an android phone? Method 2 .

  sarahjacintha 22:55 16 Dec 2019

Thank you for the suggestion. I somehow got into the phone tonight, because I had wanted to return it. Turned out the Factory Reset had worked. I just didn't get the confirmation on the device itself - and that was what worried me. The phone has always been dodgy and Xiaomi support are woeful. I would never buy one of their products again. I signed into Google and my Contacts re-appeared, as did my photos. No old text messages though - that was fine though. I had no idea what media remains on your phone after a Factory Reset. I suppose it's all about what's stored on 'Google'. I'd be worried about accepting the refund, but I know the phone will do its disappearing act again in a couple of days. Messy!

What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.

Post a Reply


Elsewhere on IDG sites

Honor unveils special edition Magic Watch 2 with artists and designers

Premiere Pro gains new project tools

iPhone SE 2 release date, price & specs rumours

Comment changer la voix de Google Assistant sur Google Home ?