How to solve 'Couldn't load XPCOM'

  exdragon 16:49 30 Oct 2014

Hi - this message appeared on the desktop this morning when I tried to open Firefox. There are lots of solutions when I google it, but they are very confusing and seem to give a variety of replies about which files/folders to uninstall, remove or rename.

Can anyone point me in the direction of an idiot's guide on what to do? I didn't have sync turned on (but I do now on the laptop) so I assume if I log in on the desktop with my account details, my bookmarks etc will reappear. Hopefully.


  Fruit Bat /\0/\ 17:51 30 Oct 2014

download and reinstall it into the same directory as it is in now

this will replace the missing / corrupt files but keep all your profiles favourites etc.

  exdragon 20:12 30 Oct 2014

Thanks, chaps, I'll give it a go if it's as easy as that. I thought I remembered seeing something somewhere that, if you didn't remove some file or other, a message about a profile being in use appeared.

  exdragon 20:20 30 Oct 2014

Well, that seems to have worked - many thanks.

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