how good is high street stores afer sale service

  simongy 19:04 19 Aug 2003

What are the readers thoughts about customer service and extended warranties?

  Pesala 19:27 19 Aug 2003

Extended warranties are a waste of money since most PC equipment is obsolete after two years anyway, so one year warranty is sufficient.

My experience with Dixons was fine, they replaced a faulty scanner, no hassles. If you know your rights, and treat the staff with respect, you should find the after-sales service helpful enough. If you go with an "attitude" you are likely to have problems - wherever.

  Magik ®© 19:28 19 Aug 2003

depends with who, as for extended warranties, a waste of money.....

  GANDALF <|:-)> 19:36 19 Aug 2003
  jospar 20:12 19 Aug 2003

I've never had one for a computer for two reason;

1 had one for a telly and never again.
2 I build my own systems.

I have found that when I've brought a duff product it generly goes wrong in the first month or isn't working when I've got it home, so been lucky to have a exchange.

But if I did for some strange reason purchase a pre-built computer I wouldn't touch an extended warrenty with a burge pole.

I think that they are a complete con, why should you have to pay for phone support when you already laid out a sum of money to cover your machine, and the notion of 'on site', well I think that one of the biggest advertising cons I've seen. Talk about twisted wording, I think that beats almost all.

I find that customer services. it all depends with who you are dealing with, you get some right plonkers at times. But I do find that if you have a problem that needs resloving, then by telling them what you want them to do about it within reason, normaly helps. I always speak very politely, but with an edge of tursness, so that I sound like at any moment I might Just Might throw a complete wrobberly.

And if all fails I demand to see the manager!

But there is a lot of improvements that still needs to be made in this area, and I feel that comsumers should have more rights than they do, and clearality to the grey areas, i.e fit for the purpose and how long before you can reject an product. Needs proper guildlines not some hazey notion that seems to rely on the good will of the shop/company.

  LastChip 20:43 19 Aug 2003

Most High Street stores are no problem if you want to exchange (or refund) faulty items. They know it's not worth the hassle arguing the point, as the law's generally in the consumers favour anyway.

As regards pure after-sales service, it depends a lot on pot-luck in my experience. Many sales assistants are poorly trained and have limited or no knowledge of the products they sell. Many have no interest either, so you can face an up hill struggle even explaining what the problem is! There are of course exceptions to every rule, and before those genuine sales persons jump down my throat, I do acknowledge that.

Generally I have found, small specialist retailer's offer a significantly better service, than large corporations, perhaps because of their size, they can (and do) offer a more personal, knowledgeable service.

In my view, extended warranty's are a waste of time. Look at how much it's going to cost you, vs the probability of the item failing outside of the first year. Also, consider the likely cost of repair, as against the warranty cost. Particularly with electrical equipment, it tends to fail very soon after purchase if it's going to fail at all. Otherwise, it generally continues for years without a problem. So why pay for a service you are unlikely to use?

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