How do I stop Windows 8 from trying to install a troublesome update?

  Pineman100 15:07 01 Dec 2012

I have just started using my new Windows 8 laptop, and I've immediately run into trouble with a Windows update which is refusing to install successfully. So Windows keeps repeatedly trying to install it every time I switch on.

The update is KB2756872, and judging by the number of references I have found to it on the internet, it's a problem that many people have experienced. The installation glitch is apparently something to do with a sound or video driver, although I have tried uninstalling all sound and video drivers before installing the update manually - and it still hasn't worked.

Over the past two days I have tried an extensive range of solutions found on the internet, and none of them have been successful. So I've decided that the only solution is simply to refuse the update once and for all.

Can anyone please tell me in simple terms how to get rid of this update and to stop Windows from pushing it into my computer in future?

  difarn 15:38 01 Dec 2012

Control Panel - System and Security - Windows Updates - Settings -choose "Check for Updates but let me choose whether to download and install them"

When it suggests those updates in Available Updates on that Updates page - click Available Updates then Right Click on those and HIDE.

or you could

Disable Automatic Updates

To turn it off completely and for good do as follows:

  1. Go into Control Panel > Administrative Tools > Services.

  2. Highlight the service called "Automatic Updates". You will know when you have the correct one because you will see a description about it telling you what it does.

  3. Right click once highlighted and click stop to terminate the service.

  4. Right click on it again and go to Properties. Half way down the first tab there is "Startup Type:" change this to disabled.

This will of course that you will have to make a point of looking for appropriate updates.

  Pineman100 16:28 01 Dec 2012

Thanks very much for that, difarn. I'm a bit reluctant to switch off Microsoft's update "push" altogether, so I think I'll go for your first suggestion. When updates are sent to me, I'll check to make sure this troublesome one is hidden before I install any others.

Does "hide" mean that it won't be sent to me again?

  difarn 16:49 01 Dec 2012

Yest it should do as it will recognise that it is already on your pc and not bother.

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