Probably been hacked , it is just like all those names, addresses,telephone numbers and account numbers. That scammers have got hold of from talktalk and we are being phoned nearly daily with all the account particulars. I sent an email to an exec in talktalk about something, they say on the security window on the website "we will never phone you unless we tell you or let you know". Yesterday morning got a scam call which got short sharp shrift 1 hour later another phone call from an Asian lady who just got a sturn "what do you want know" only to find it was talktalk. That afternoon got another Asian scammer and I can only block 10 numbers . I cannot block all withheld numbers as I need that open.
If you saw the back-end of a major mail server, you'd understand why it can't always be fixed in seconds - as frustrating as that may be. Out of all the common servers (web, email and DNS), in my view it is by far the most complex.
For a major operator to be down that long, it must be something pretty serious.
That said, in this day and age it's not really a problem. There are so many free options about, just set yourself up an alternative - like gmail or Outlook (was Hotmail) for example. Then when one goes down, use the other.
I wold welcome the views of Forum Editor and others on what one should do if a T T customer. Fortunately I have never trusted on line banking, in spite of those who say it is safe. This T T fiasco shows how vulnerable the internet can be. I pay my T T bill by direct debit, but should I do anything to change any passwords etc?
"If bank accounts have been taken as well will it be talktalk picking up the tab?"
According to Dido Harding, the CEO of TalkTalk,the banks have already been alerted, regarding possible suspect transactions on people's account. How they are actually going to do this a present is unclear.
"I pay my T T bill by direct debit, but should I do anything to change any passwords etc?"
Apparently TalkTalk are going to be in contact very shortly with all their account holders, both by email and duplicate direct mail. This duplicate move is in respect to any webmail problems that have not been resolved. So I would suspect that in those documents there would be instructions about future security, and what TalkTalk customer's should do.