how can i return window 8 to factory setting

  BREEN 22:20 27 Aug 2013

my laptop wont download photos from face book to picture library say wrong format

  Woolwell 22:31 27 Aug 2013

It may not be necessary to return it to factory settings to rectify this. Are you using the Facebook app or a browser?

  BREEN 22:34 27 Aug 2013

not sure I think I am using the broser

  Woolwell 22:37 27 Aug 2013

Are you accessing Facebook via the Modern Internet app or launching IE from the desktop?

  Woolwell 22:48 27 Aug 2013

I'm sorry but I've just tried on my W8 laptop and don't have a problem. Are you right clicking on a photo and choosing save to photo library?

  BREEN 22:54 27 Aug 2013

from the desktop

  Woolwell 23:18 27 Aug 2013

Sorry but I cannot replicate that problem.

  BREEN 11:21 28 Aug 2013

thanx for help

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