My wife's computer has suddenly been hijacked by malware. When she goes onto the internet her home page is now aboutblank. A dialogue box appears telling her she has malware on her computer and takes her to a site offering solutions at a price (in US$).
I have run both ad-aware and SpybotS&D which find critical objects, and I remove these. I then reset the home page to Yahoo, the usual one, and the first time IE loads up it goes to Yahoo. Any subsequent loading of IE goes back to 'aboutblank' and when I scan again the malware is back on the computer. How can I get rid of this permanently please?
I have downloaded and updated CWShredder and run it on the PC. This results in a report showing no infections of the Coolweb malware. When I reload IE 'aboutblack' is still there despite first resetting homepage. Ad-aware when run shows 15 CoolwebS infections in various places including several registry keys.
I am a bit wary of scanning with system restore switched off in case I need to use an earlier restore point. Is this why the problem is not being removed permanently?
Any computer that I see which has ad-infections, always gets the system restore turned off (remeber to turn back on after though). The files stored in system restore will re-infect the computer. You could also try the new MS antispy which tends to unearth quite a lot.....click here