martan 17:05 04 Jun 2007

everytime i connect to the internet i get an error message help.exe has encountered a problem and has to close this is also happening on my wifes laptop which shares my internet connection can anybody tell me why this is happening please bare in mind that i am not very good with computers so please be gentle with me and dont get to technical simple tasks would help thank you martan

  Fruit Bat /\0/\ 17:30 04 Jun 2007

click here

but good that it cannot get onto the internet.
you need to remove it.

What Antivirus and Antispyware are you using on the laptop?

  rawprawn 17:36 04 Jun 2007

This is an unwelcome program that has downloaded.Try These
click here
click here
also run your antivirus program

  wee eddie 18:27 04 Jun 2007

will come back shortly with more knowledge. meantime - see this.

click here

  martan 18:31 04 Jun 2007

hi fruitbat/\o/the laptop has antivir personal edition classic installed on it martan

  martan 18:33 04 Jun 2007

hi rawprawn
have now installed one of your antivirus downloads and will see what happens i dont think that the one installed wwas working properly thanks for the links martan

  scolley 18:44 04 Jun 2007

Hi All
Do you need to have a spyware program if i use ad ware SE, an AVG, both free version,s ? hope you dont mind me asking Martan on your thread,

  wee eddie 18:45 04 Jun 2007

Don't have 2 Anti Virus Programs loaded on the same PC.

A recipe for chaos

  rawprawn 18:47 04 Jun 2007

You already have two, there would seem to be little reason to add to them unless you find something you prefer better

  rawprawn 18:49 04 Jun 2007

as Fruit Bat /\0/ asks, what antivirus program are you running.

  rawprawn 18:51 04 Jun 2007

please ignore my last comment, try an online scan

click here

This thread is now locked and can not be replied to.

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