My son switched on his laptop this morning and as Norton Antivirus launched, his screen was continuously filled with the 'Outbound Email' scanning dialogue box and there was no way of stopping it.
When I temporarily managed to regain control, over 1000 emails had been generated although according to Norton, they were blocked by our ISP.
I also noted from the Norton warning that the email sender wasn't my son but someone unknown and with a diffrent domain and the header referred to 'Cheap Rolex Watches' so I can only assume that he's done something which means his laptop is being used to generate this spam.
For info, within Outlook there is nothing in his Send or Outbox so I don't know where this is being generated from.
I've run Norton Anti Virus (fully updated) and have managed to turn off Outbound Email Scanning in an attempt to stop this, which is not ideal.
Any ideas how to locate and get rid of this problem?
If you haven't had any luck after running anti-malware programmes like a-squared, lavasoft adaware or spybot search and destroy probably your best bet would be to create a HiJackThis log file and post it to one of the many forums which analyse HiJackThis log files. Here's one here that explains how to create a log file and where to post it.
but you can also do an online search for HiJackThis log forums
Have you tried running your Anti-virus and anti-malware scans in safe mode and also had a look in task manager when you are in normal mode to see what's running in the processes tab, plus have a look in the startup tab of msconfig to see what runs at startup and also check for any exceptions in Windows Firewall if you are using Windows Firewall but a Hijackthis log forum might be best.
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