Help with a scanner please

  bumpkin 20:46 14 Nov 2018
Answered

Hi, I have a Canon MP492 printer/scanner/ copier. Great for most purposes but rarely I want to use the scanning mode and it just keeps telling me to place the document on the platen which of course I have done. When I press OK is says preparing, makes a few noises like it is working and then asks for the document on the platen again. This cycle will keep repeating and I assume it has not been scanned as the light does not go back and forth as it does when copying,

  bumpkin 21:44 16 Nov 2018

bump

  Menzie 22:28 16 Nov 2018

Are you able to copy directly from the printer? If so it means the scanner assembly is still functional.

Some users of Canon Multifunctionals have reported issues with scanning in particular when one of the ink carts are low or empty (sounds strange yes I know).

  bumpkin 09:45 17 Nov 2018

Are you able to copy directly from the printer?

Yes, that works ok.

  Menzie 13:34 17 Nov 2018

That means the scanner assembly is fully functional then. Are any of the ink cartridges low or finished?

  bumpkin 15:02 17 Nov 2018

Ink is ok, strange why that should affect anything as you say.

  Menzie 16:42 17 Nov 2018

Have you tried uninstalling and reinstalling the drivers?

  bumpkin 19:59 17 Nov 2018

Thanks rdave reinstall appears to have fixed it.

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